RETURNS & SHIPPING POLICIES

RETURN

An item may be returned within 30 days from the date you ordered for a refund of merchandise less return shipping. E-mail hello@keystonesteelco.com to return an item, and receive a return label. Once the returned product is received at our warehouse, a refund less the cost of  return shipping will be issued within 7 days.

Items that cannot be returned for refund are items that are: Custom items, Clearance, Final Sale, Warehouse Sale, Last Call etc.

REPLACE

If an item arrives damaged it may be replaced by exchange within 30 days of the order date. E-mail hello@keystonesteelco.com to exchange an item, and receive a return label. Once the returned product is received at our warehouse, a replacement will be sent within 3-5 business days. After 30 days from the order date, an item may still be replaced if customer covers cost of shipping. 

Shipping will not be covered for replacements that result as a desire to change surface coloring/watermarks or design swaps. 

 ALL SALES ARE FINAL AFTER 60 DAYS.